- Shipping & Returns
Shipping & Returns
30 Day Money Back Guarantee:
Silicon Solar is happy to accept any return in new condition that is received in the original packaging within 30 days from date of purchase for a full refund minus shipping. We will even go the extra distance to make sure you are satisfied by suggesting a replacement product of equal or higher value. Exclusions to the 30 Day Money Back Guarantee include products covered under our Sun Warranty Extended Warranty or if noted otherwise on the product page.
If at any time we have made a mistake on our part with your product, Silicon Solar will cover all standard postal shipping charges in the U.S. to and from our facility. Please note, this does not include product shipped via freight or container shipment.
Returns for Product Defect (US and Canada Orders Only):
Occasionally, a solar product may be arrive and not work properly. Any defective item must be returned within 30 Days in new, original packaging condition in order to be eligible for a full refund or shipment of a replacement product. Your product will be evaluated by one of our Certified Solar Technicians. Silicon Solar reserves the right to add on a restocking fee to cover cost on material missing or items returned in used condition with a 15% restocking fee. This requires our customers to return the products to our Return Center so that we may quickly resolve the situation to provide feedback on your new solar product. Customer is responsible for the cost of returning the item to Silicon Solar (including any shipping fees) – these fees will be refunded or credited to your account if our evaluation determines that there is a product defect or an error was made on our part.
Return Policy for Custom Systems
Silicon Solar dedicates to provide the best solar products and systems to the world. We always encourage customers to order our original products. To achieve that, refund policy is not applicable for custom systems. Silicon Solar is not liable for any custom project by customers themselves. Refund does not available when any defects appear due to custom project.
Return Center Address:
RMA (Your RMA # Here)
2917 State Highway 7
Bainbridge NY 13733
Call us at 1.800.786.0329, Extension 1 to get your RMA (Return Material Authorization) number in only a moment’s time! Please have your invoice number ready.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.